Think of an interaction that has gone well for both you and the person you were communicating with. Now think of an interaction that didn’t go as well as you would have liked. In the first interaction, you were likely communicating from above the line. In the second, you were likely communicating from below the line. When we communicate from above the line, we are open to new ideas, we ask questions, and we are committed to growth and learning. Conversely, when we communicate

Most meetings aren't memorable, but I recall attending one where an important topic was on the agenda, and I knew leaders within the...