We are problem solvers, so when faced with a workplace issue, we are wired to focus on solutions. However, research suggests people are...

Many of my students secure full time employment at highly respected companies when they graduate. Stable jobs with generous employee...

Not satisfied? Explore your options. Even the most optimistic among us have good reason to be restless, disappointed, fed up, or even...

In my first full-time job after I graduated from college, I inherited an event planning process that had been in place for many years....

With so many issues vying for your attention, having a way to think about how you spend your time and energy is essential. I’m sharing...

On the first day of my persuasive communication course students are eager to learn how to convince others to see things their way. They...

I once had an acquaintance who was really smart and fun to hang out with, but he had a really bad habit. He told elaborate lies. Research...

From the pegboard above the stove in my grandmother's kitchen hung utensils, a few small pots, and a metal sign that read: Do unto others...

The uncertainty brought on by difficult experiences triggers fear in our brains. From an evolutionary perspective, this has helped our...

Students and executives arrive in my classes and workshops with a desire to improve their communication skills. Without exception...

During my early childhood I learned the value of offering hospitality to others. When we hosted family from out of town, I helped prepare...

In the last few years more students than ever have asked me some version of the following question: “How do I ask good questions?” They...

What do parents and hostage negotiators have in common? It turns out they both use many of the same communication strategies. That was my...

Leaders motivate the actions of others. Parenting isn’t much different. In both roles we want to give those looking to us for guidance...

A leader’s ability to be authentic and to connect with others plays an increasingly important role in how they are perceived. Leaders...

When I was a kid I liked eating out at restaurants that included a placemat I could draw on while we waited for our food. My favorite...

Most of us don’t enjoy receiving negative feedback; it can threaten our identity. We all have stories we tell ourselves about who we are....

When I was a freshman in college, I remember reading in my introductory communication textbook that 93% of all meaning is communicated...

Learning to write well and speak well requires learning a process - sometimes a process very different than the process we currently...

“Relationships matter.” This is what my students report when presenting about how to conduct business in China. So, while preparing for a...