Dealing With Disappointment
Not satisfied? Explore your options. Even the most optimistic among us have good reason to be restless, disappointed, fed up, or even...
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Andrew Quagliata
- Aug 19, 2020
- 4 min
The Power of Little Victories in Driving Change
In my first full-time job after I graduated from college, I inherited an event planning process that had been in place for many years....
Andrew Quagliata
- Aug 12, 2020
- 4 min
Move Upstream to Prevent Problems Before They Occur
With so many issues vying for your attention, having a way to think about how you spend your time and energy is essential. I’m sharing...
Andrew Quagliata
- Jul 29, 2020
- 4 min
Don’t Be Fooled
On the first day of my persuasive communication course students are eager to learn how to convince others to see things their way. They...
Andrew Quagliata
- Jul 19, 2020
- 3 min
Lies, Lying, and Dealing With Liars
I once had an acquaintance who was really smart and fun to hang out with, but he had a really bad habit. He told elaborate lies. Research...
Andrew Quagliata
- Jun 11, 2020
- 3 min
The Golden Rule Is Broken
From the pegboard above the stove in my grandmother's kitchen hung utensils, a few small pots, and a metal sign that read: Do unto others...
Andrew Quagliata
- Apr 15, 2020
- 3 min
Leading In Difficult Times
The uncertainty brought on by difficult experiences triggers fear in our brains. From an evolutionary perspective, this has helped our...
Andrew Quagliata
- Mar 25, 2020
- 3 min
Listening as a Means of Persuasion
Students and executives arrive in my classes and workshops with a desire to improve their communication skills. Without exception...
Andrew Quagliata
- Feb 18, 2020
- 3 min
Hospitality Inspired Living
During my early childhood I learned the value of offering hospitality to others. When we hosted family from out of town, I helped prepare...
Andrew Quagliata
- Nov 1, 2019
- 12 min
Ask Better Questions
In the last few years more students than ever have asked me some version of the following question: “How do I ask good questions?” They...
Andrew Quagliata
- Aug 17, 2019
- 3 min
3 Ways That Being a Good Parent is Like Being a Hostage Negotiator
What do parents and hostage negotiators have in common? It turns out they both use many of the same communication strategies. That was my...
Andrew Quagliata
- May 11, 2019
- 3 min
Developing Good Habits in Others
Leaders motivate the actions of others. Parenting isn’t much different. In both roles we want to give those looking to us for guidance...
Andrew Quagliata
- May 2, 2019
- 1 min
Speaking In Ceremonial Situations
A leader’s ability to be authentic and to connect with others plays an increasingly important role in how they are perceived. Leaders...
Andrew Quagliata
- Apr 17, 2019
- 2 min
A Lesson In Persuasion: Give Up Control To Get What You Want
When I was a kid I liked eating out at restaurants that included a placemat I could draw on while we waited for our food. My favorite...
Andrew Quagliata
- Mar 3, 2019
- 2 min
How Do You Receive Negative Feedback?
Most of us don’t enjoy receiving negative feedback; it can threaten our identity. We all have stories we tell ourselves about who we are....
Andrew Quagliata
- Jan 23, 2019
- 4 min
Mehrabian Misrepresented
When I was a freshman in college, I remember reading in my introductory communication textbook that 93% of all meaning is communicated...
Andrew Quagliata
- Dec 27, 2018
- 2 min
Using the Pomodoro Technique to Beat Procrastination
Learning to write well and speak well requires learning a process - sometimes a process very different than the process we currently...
Andrew Quagliata
- Jun 9, 2018
- 1 min
Guanxi 關係
“Relationships matter.” This is what my students report when presenting about how to conduct business in China. So, while preparing for a...
Andrew Quagliata
- Dec 15, 2017
- 1 min
Hospitality workers in the U.S. and Singapore differ in their approaches to communication
Using the theory of message design logic, Rachelle Ng found that individuals from different cultures approach communication differently....
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