Whether I’m working with new leaders or those who have decades of experience, I’ve noticed one challenge that comes up again and again:...

How to apply ideas from "How to Win Friends and Influence People" at networking events.

Think of an interaction that has gone well for both you and the person you were communicating with. Now, think of an interaction that...

The Basic Communication Model Explained When communication breaks down, we too often label it “miscommunication.” Unfortunately, this...

by Joyce Sutphen Tilt your head slightly to one side and lift your eyebrows expectantly. Ask questions. Delve into the subject at hand or...

A couple years ago I was at an outdoor gathering with a large group of friends and acquaintances. I was standing alone near the door of a...

Most meetings aren't memorable, but I recall attending one where an important topic was on the agenda, and I knew leaders within the...

Most employees prefer to receive fair and accurate constructive feedback from their managers, and employees who do receive regular...

Two years ago I organized and facilitated a series of small focus groups in New York City with alumni from the Cornell SC Johnson College...

On the first day of my persuasive communication course students are eager to learn how to convince others to see things their way. They...

Students and executives arrive in my classes and workshops with a desire to improve their communication skills. Without exception...

In the last few years more students than ever have asked me some version of the following question: “How do I ask good questions?” They...

When I was a kid I liked eating out at restaurants that included a placemat I could draw on while we waited for our food. My favorite...