A couple years ago I was at an outdoor gathering with a large group of friends and acquaintances. I was standing alone near the door of a...

Two years ago I organized and facilitated a series of small focus groups in New York City with alumni from the Cornell SC Johnson College...

When given the opportunity to present our ideas, we all want to perform well, and most of us have heard public speaking advice that...

In the last few years more students than ever have asked me some version of the following question: “How do I ask good questions?” They...

What do parents and hostage negotiators have in common? It turns out they both use many of the same communication strategies. That was my...

When I was a kid I liked eating out at restaurants that included a placemat I could draw on while we waited for our food. My favorite...